At jili58, your privacy is taken seriously. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have as a player on our Philippines gaming platform. We keep things straightforward so you always know where you stand.
Last updated: 2025. This policy applies to all players registered on the jili58 platform.
When you register an account on jili58, we collect basic personal details such as your full name, date of birth, email address, and mobile number. This information is required to verify your identity, process transactions, and keep your account secure. We may also collect a government-issued ID during verification checks, in line with responsible gaming and anti-fraud requirements. Your date of birth is used to confirm that you meet the minimum age requirement of 21 years old for gaming in the Philippines. All personal data you provide is stored securely and accessed only by authorised personnel for legitimate operational purposes. We do not collect more information than is necessary to operate your account and deliver our services.
When you access the jili58 platform — whether through a browser or the mobile app — we automatically collect certain technical data about your device and session. This includes your IP address, device type, operating system, browser version, and the pages or games you interact with during your visit. We use this data to improve platform performance, detect suspicious activity, and ensure a smooth experience for all players across the Philippines. Usage data also helps us understand which features are most popular so we can continue improving the platform. This information is processed in aggregate where possible and is not used to build individual advertising profiles. You can find more details about how we handle cookies and tracking in the section below.
All deposits, withdrawals, and in-platform transactions are recorded as part of your account history. This includes the amount, date, time, payment method used, and the outcome of each transaction. Transaction records are maintained to ensure accurate account balances, resolve disputes, and comply with financial record-keeping obligations applicable in the Philippines. If you submit a withdrawal request through the withdrawal page, the details of that request are stored as part of your transaction history. We do not store full payment card numbers or complete GCash credentials — only the reference information needed to process and verify your transactions. Transaction data is retained for as long as required by applicable law or our internal compliance policies.
When you contact our support team by email or through any platform messaging channel, we retain a record of that communication. This helps us track the status of your query, provide consistent follow-up, and improve the quality of our support service over time. Support records may include your name, account details, the nature of your query, and any attachments or screenshots you share with us. These records are accessible only to support staff and relevant internal teams, and are not shared with third parties except where required by law. If you raise a complaint or dispute, the communication record forms part of the case file used to investigate and resolve the matter. You may request a copy of your support history by contacting us at the email address listed in the footer of this page.
We use your information only for the purposes described here — nothing more.
The personal data we collect is used to operate and maintain your jili58 account, process your deposits and withdrawals, verify your identity, and communicate with you about your account activity. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities on the platform. Where required by Philippine law or regulatory guidance, we may use your information to fulfil legal obligations such as identity verification and transaction reporting. We may send you service-related communications — such as account confirmations, security alerts, or updates to our terms — but we do not send unsolicited marketing messages without your consent. Your data is never sold to third-party advertisers or data brokers. If we ever need to share your information with a third party for operational reasons (such as a payment processor), we ensure that party is bound by appropriate data protection obligations.
jili58 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such access is logged and monitored. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine data protection requirements. While we take every reasonable precaution, no online platform can guarantee absolute security — we encourage you to use a strong, unique password and to keep your login credentials confidential.
As a player on the jili58 platform, you have the right to access the personal data we hold about you and to request a correction if any of that data is inaccurate or incomplete. You may also request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records. If you wish to exercise any of these rights, please contact us at the support email address listed in the footer of this page and we will respond within a reasonable timeframe. You have the right to withdraw your consent to data processing at any time, though this may affect your ability to use certain features of the platform. If you believe your data has been handled in a way that violates your rights, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to handling all such requests fairly, transparently, and without undue delay.
If you have any questions about how jili58 handles your personal data, or if you want to exercise your data rights, check our FAQ or get in touch with our support team. We are here to help players across the Philippines.